Returns policy

Returns

For a full refund for online purchases, please complete the exchanges and returns form.

Then send your item back to us, along with the form or return it to one of our shop in its original condition with proof of purchase, within 14 days for a full refund. Please allow up to 10 days from receipt for us to process your refund, this maybe longer during busy sale periods.

Purchases in store are exchanged at the discretion of the manager. A proof or purchase is always required

Faulty items

We take great pride in everything we do and are just as disappointed as you when things aren’t up to scratch. If you have received something that isn’t up to the high standard you expect from The Strawberry Fox team please call +44 (0)1722 331414 or email Theresa@thestrawberryfox.co.uk one of our Foxy Team will be able to advise you on how to return your faulty goods.